Refund and Returns Policy

At Damelo, we are committed to providing high-quality, fresh, and ethically sourced meats to your doorstep. If you are not satisfied with your order, we have a flexible refund and returns policy to ensure your satisfaction.

1. Money-Back Guarantee

We stand by the quality of our products. If you are not completely satisfied, you are eligible for a money-back guarantee under the following conditions:

  • You must request a refund within 7 days of receiving your order.
  • The product must be in its original, unopened packaging and properly stored.
  • Refunds will be processed within 5–10 business days after approval.

📌 How to Request a Refund:

  1. Contact our customer support team at [Insert Email] with your order details.
  2. Provide a clear photo of the item if there is a quality issue.
  3. We will review your request and initiate the refund if eligible.

2. Returns Policy

Due to the perishable nature of our products, we do not accept returns once the order has been delivered. However, we will replace or compensate for items that meet the following criteria:

a. Damaged or Incorrect Products

  • If you receive the wrong order or a damaged item, notify us within 24 hours of delivery.
  • Send a photo or video of the issue to our support team.
  • We will arrange a replacement or compensation as necessary.

b. Spoiled or Compromised Meat

We take food safety seriously. If your order arrives in poor condition (e.g., bad odor, contamination, or improper packaging), please:

  • Report the issue immediately upon delivery.
  • Provide clear evidence (photo/video) to support your claim.
  • We will investigate and offer a refund or replacement if the issue is valid.

3. Order Cancellation

You may cancel your subscription or one-time order under the following terms:

  • Before Processing: Orders canceled before Thursday at 12 PM (before delivery preparation) will be fully refunded.
  • After Processing: If you cancel after the processing deadline, your order cannot be refunded.

📌 How to Cancel:

  1. Log in to your account and go to the Orders section.
  2. Select the order and click Cancel Order before the deadline.
  3. If eligible, refunds will be processed within 5–10 business days.

4. Subscription Refunds

  • You can modify or cancel your subscription at any time before the next billing cycle.
  • Refunds are not available for partially used subscription periods.
  • If you have issues with a delivery, we will work to resolve them through replacement or store credit.

5. Contact Us

For any refund or return requests, please contact us: hello@dameloglobal.com