Welcome to Damelo! These Terms and Conditions govern your use of our website, services, and subscription plans. By accessing or using our services, you agree to comply with these terms. If you do not agree, please refrain from using our platform.
1. Definitions
- “Damelo” refers to our company, website, and services.
- “User” or “You” refers to anyone using our platform.
- “Subscription” refers to the meal plans and delivery services offered by Damelo.
- “Products” refer to the meats and related products we provide.
2. Eligibility
You must be at least 18 years old to use our services. By placing an order, you confirm that you meet this age requirement.
3. Orders & Subscription Plans
a. Subscription Options
We offer different subscription plans, including:
- Pardi Plan (Singles & Bachelors)
- Couples Plan (For two people)
- Family Plan (For up to five people)
b. Order Processing & Confirmation
- Orders must be placed and confirmed before the cutoff time for weekly deliveries.
- A confirmation email or SMS will be sent upon successful order placement.
c. Delivery Schedule
- Deliveries are made every Saturday.
- Users must provide an accurate delivery address and be available to receive their package.
4. Payment & Billing
a. Payment Methods
We accept payments via:
- Debit/Credit cards
- Bank transfers
- Other payment methods as specified on our website
b. Recurring Payments
- By subscribing to a plan, you authorize recurring payments based on the selected billing cycle.
- Users can modify or cancel their subscription at any time before the next billing cycle.
5. Refund & Cancellation Policy
a. Money-Back Guarantee
If you are unsatisfied with our service, we offer a money-back guarantee within 7 days of delivery, provided the product remains unopened and meets return conditions. Learn more about our refund and return policy.
b. Cancellation
- Users can cancel their subscription anytime through their account dashboard.
- Cancellations made after the billing period will apply to the next cycle.
6. Quality Assurance & Food Safety
- Our meats are sourced responsibly and adhere to strict hygiene standards.
- We are not liable for any issues arising from improper storage or handling after delivery.
7. Freebies & Promotions
- First-time customers receive free delivery on their first purchase.
- Every subscription includes a free protein add-on as part of our “Because We Care” initiative.
- Promotional offers are subject to availability and may change without prior notice.
8. Limitation of Liability
- Damelo is not responsible for delays caused by unforeseen circumstances (e.g., weather, strikes, or supply chain disruptions).
- We are not liable for allergic reactions or health conditions resulting from product consumption.
9. Intellectual Property
- All content on our website (logos, text, images) belongs to Damelo.
- Users may not reproduce, distribute, or modify any content without prior written consent.
10. User Responsibilities
- You agree to provide accurate information for billing and delivery.
- You must not misuse the platform or engage in fraudulent activities.
11. Changes to Terms & Conditions
Damelo reserves the right to update these terms at any time. Changes will be communicated via email or on our website.
12. Contact Information
For any questions or concerns, please contact us: hello@dameloglobal.com